Overview

Vinelight (“we”, “us”, “our”) is a strategic branding and website design agency based in Queensland, Australia. By accessing or using our website (vinelight.com.au) or engaging our services, you agree to these Terms & Conditions. Please read them carefully before using our site or working with us.

These Terms apply to all website visitors, clients, subscribers, and anyone interacting with our content or services.

Use of Our Website

To keep this space safe, respectful, and functioning as intended, you agree not to use our website or its content in any way that:

• Breaks any laws or encourages others to do so
• Interferes with or disrupts the website, its security, or its performance
• Attempts to alter, hack, damage, or misuse any part of the site
• Infringes on the rights, privacy, or intellectual property of others
• Sends spam, unauthorised promotions, or harmful digital material
• Harasses, harms, or causes disruption to other users
• Attempts to access areas of the site or server you are not authorised to access

In short: use Vinelight’s website with respect, integrity, and good intentions.

Intellectual Property

All content on Vinelight — including branding, designs, text, graphics, images, digital products, templates, and any other creative material — is owned by Vinelight and/or our licensors unless otherwise stated.

You must not:

• Republish material from Vinelight
• Sell, rent, or sub‑license our material
• Reproduce, duplicate, or copy our content
• Redistribute our content in any form

Where digital files or deliverables are provided as part of a paid project, you receive a licence to use them for your business as outlined in your project agreement. This licence does not permit resale, redistribution, or modification beyond the agreed scope.

Privacy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

Project Engagements

When engaging Vinelight for branding, website design, or digital services:

• A formal quote or proposal will outline the scope, deliverables, timelines, and fees.
• A deposit may be required to secure your project.
• Work will not commence until the deposit is received.
• Additional work outside the agreed scope will be quoted separately.
• Timelines may shift if client feedback, approvals, or content are delayed.
• Final files are released once the project is paid in full.

If Vinelight is responsible for writing website copy, this will be quoted as an additional service unless explicitly included in your proposal.

On‑Going Support

Ongoing support services are available as optional, paid add‑ons and may be provided on a month‑to‑month basis or as once‑off requests. These services include, but are not limited to, design support, website updates, SEO, Google Ads management, Google Business Profile optimisation, social media content design, campaign materials, and general brand guidance.

For clients using the Monthly Subscription Design Package, a set number of design hours is allocated each month. Hours may be used flexibly across approved design tasks and cannot be rolled over to subsequent months unless otherwise agreed in writing. Additional work beyond the allocated hours will be quoted separately at Vinelight’s current rates.

All ongoing support is subject to availability, scheduling capacity, and timely client communication. Vinelight reserves the right to adjust, pause, or discontinue ongoing support services with reasonable notice.

Payments & Refunds

• All invoices are issued in Australian Dollars (AUD).
• Payment terms are stated on each invoice.
• Deposits are non‑refundable and required to secure your project in our schedule.
• Work will not commence until the deposit is received.
• Refunds are not provided for change of mind once work has commenced.
• Late payments may result in paused work until the account is settled.
• Final deliverables are released only after full payment is received.
• Prices for services may be updated from time to time. Any changes will not affect projects already accepted and confirmed with a deposit.
• Quotes are valid for the timeframe stated on the quote. After this period, pricing may be reviewed.

Pricing Changes & Service Availability

We reserve the right to modify, update, or discontinue any service at any time. We are not liable to you or any third party for:

• Pricing changes
• Service adjustments
• Temporary or permanent discontinuation of a service

Any changes will not affect existing confirmed projects.

Discounts & Promotions

From time to time, Vinelight may offer promotional pricing or special offers for service‑based projects. If a discount is provided, the following applies:

• Only one discount or promotional offer can be applied to a project.
• Discounts cannot be combined with other offers or used retroactively.
• Discounts may have eligibility requirements, conditions, or expiry dates.
• Discounts do not apply to past invoices, previously accepted proposals, or work already completed.
• We reserve the right to withdraw or modify promotional offers at any time before a proposal is accepted.

All discounts must be confirmed in writing (e.g., email or proposal) to be valid.

Electronic Communications & Digital Signatures

By working with Vinelight, you agree that communication may take place electronically — including proposals, approvals, project updates, and agreements. When you click, tick, or otherwise confirm something digitally (for example, selecting “I agree” or “I consent”), this action is treated as a legally binding acceptance, just as if you had signed by hand.

You acknowledge that:

• Any approval, acceptance, or agreement provided electronically is valid and enforceable.
• Using a device such as a phone, tablet, or computer to confirm your agreement carries the same weight as a handwritten signature.
• You consent to receiving project‑related communication from us via email or other digital channels.

This helps us keep your project moving smoothly and ensures all approvals are clear, traceable, and aligned with our collaborative process.

Information & Advice

The content we share — whether on our website, social media, or in articles — is created to inform and inspire. It is general in nature and not intended to replace professional advice tailored to your specific circumstances. Any decisions you make based on this information are your responsibility, and we always encourage seeking qualified advice where needed.

While we take care to ensure our content is accurate and helpful, it may not consider your unique needs, goals, or situation. Vinelight is not responsible for determining whether our services are the right fit for you. We reserve the right to decline a project if we believe it is not suitable, would be better served by another professional, or may require specialist advice beyond our scope.

Any references to tools, platforms, services, or resources on our website do not constitute an endorsement or recommendation. They are simply shared for context or inspiration.

Third‑Party Tools & Integrations

We may recommend or integrate third‑party platforms (e.g., ChatGPT, Google Business Profile, hosting providers, plugins). We are not responsible for:

• Third‑party performance
• Pricing changes
• Data handling practices of external services
• Service limitations or disruptions

Clients are responsible for reviewing the terms and privacy policies of any third‑party services they choose to use.

Accuracy, Advice & Information

Any information on our website or social media is general in nature and not a substitute for professional advice tailored to your circumstances. While we aim for accuracy, we do not guarantee that all content is complete, current, or error‑free.

Limitation of Liability

To the fullest extent permitted by Australian law, Vinelight – including our team, contractors, and partners — is not liable for any loss, damage, or interruption arising from:

• Your use of (or inability to use) our website
• Errors, outdated content, or omissions
• Viruses, data loss, or technical issues
• Third‑party tools, platforms, or integrations
• Any indirect, incidental, or consequential damages

Your use of our website and services is at your own risk.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for their content, accuracy, or privacy practices.

Events, Testimonials & Submitted Content

If you choose to submit testimonials, reviews, or feedback, you grant Vinelight permission to use this content for marketing purposes. You confirm that:

• You are the owner of the content you submit
• Your submission does not infringe on any rights
• You are at least 18 years old

We may remove content that is inappropriate, offensive, or irrelevant.

Protection of Vinelight’s Name, Brand & Creative Assets

Vinelight is a values‑driven brand, and we take great care in protecting the integrity of our name, identity, and creative work. All elements of the Vinelight brand — including our business name, logo, visual identity, designs, written content, brand voice, and any materials created by us — are protected by intellectual property laws.

You agree that you will not:

• Use the Vinelight name, logo, or brand assets without written permission
• Misrepresent yourself as being affiliated with or endorsed by Vinelight
• Copy, imitate, or replicate our brand identity, design style, or proprietary processes
• Use any of our materials in a way that could cause confusion or harm to our reputation
• Any misuse of our brand, identity, or creative assets may result in legal action or immediate termination of services.

We reserve the right to protect our brand wherever it appears, including online, in print, and across digital platforms. This ensures that the Vinelight name remains consistent, trustworthy, and reflective of the quality and intention behind our work.

Use of AI Tools & Technology

Vinelight may use trusted AI‑assisted tools to support parts of the creative and strategic process — such as idea development, content refinement, research, or workflow efficiency. These tools are used to enhance our work, not replace the human thinking, strategy, and design expertise that defines the Vinelight experience.

You acknowledge and agree that:

• AI tools may be used as part of our internal process to improve quality, accuracy, or efficiency.
• All final creative direction, design decisions, and deliverables are reviewed, refined, and approved by a human designer.
• You remain responsible for reviewing and approving all final work to ensure it meets your needs and complies with any industry‑specific requirements.
• Vinelight is not liable for errors, omissions, or outcomes resulting from AI‑generated suggestions if they were approved by the client.
• We do not use AI to generate final brand identities, logos, or proprietary design assets — these are crafted by hand to maintain originality and protect your intellectual property.

This approach allows us to blend thoughtful human creativity with modern tools, ensuring your brand receives both innovation and intention in every stage of the process.

Warranties & Disclaimers

Our website is provided on an “as is” and “as available” basis. While we do our best to keep everything running smoothly, we cannot guarantee that:

• Content will always be complete, accurate, or suitable for your specific needs
• Access will be uninterrupted, secure, or free from viruses or harmful code
• Data or communications will always be stored or delivered without issue

You are responsible for ensuring that any information, tools, or services you choose to use from our site are appropriate for your circumstances.

Indemnity

To the extent allowed by law, you agree to indemnify and hold Vinelight harmless from any claims, losses, damages, or expenses (including legal fees) arising from:

• Your misuse of the website
• Your breach of these Terms
• Your violation of any law or third‑party rights

This helps protect the integrity and safety of our business and community.

Termination

We reserve the right to refuse or terminate a project or website access at our discretion, including cases of:

• Inappropriate behaviour
• Non‑payment
• Misuse of our materials
• Breach of these Terms

Upon termination, any outstanding invoices remain payable.

Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services indicates acceptance of any changes.

Contact

For questions about these Terms & Conditions, please contact us.